“Labels Do Matter”
| The Customer | Kelly Services (TELECO customer since 1998) |
| Called Us In | 1999 |
| Number of Locations Involved |
840 |
| The Problem | Kelly Services had 15 different brands of phone systems, many 15–20 years old, throughout their 840 locations; no method or means of servicing the equipment; and when they moved an office, no means of managing the inventory. |
| It Was A Problem Because |
Difficulty in finding technicians for old systems, costly to maintain old equipment, many equipment types had ceased to be manufactured so parts availability for replacements was little to none; inventory from locations being closed or moved was being lost or stored and going unused when new locations would open, thus causing unnecessary spending. |
| Their Timeframe | Immediate |
| Our Solution | We put a lab in our HQ with every type of system they had so we could support technicians in the field; we found technicians throughout the country to work on each type of system; we implemented a software for controlling their inventory so parts could be reused in facilities being moved or opened, thus maximizing their investments. Eventually older equipment was replaced. |
| Our Speed | Immediate and Ongoing |
| Their Feedback |
This should sum it up: After working with us for a while, Kelly Services chose Nortel Networks as their brand of equipment for replacing some of their older systems. TELECO was not a Nortel reseller at the time. Nortel explained that they did not do business with TELECO and that Kelly Services would have to use another vendor. Kelly Services answered: “When it comes to vendors, our first choice is TELECO. Our second choice is TELECO. And our third choice is TELECO. You can pick any of those three.” That month, TELECO became Nortel’s newest reseller. |
| The Products | TELECO service and support; Nortel phone systems |
